Flight to Lyon cancelled, Florence remains stuck in Marrakech: easyJet abandons her

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Florence reacted this Wednesday, September 18, to our article concerning the last-minute cancellation of two return flights between Lyon and Marrakech (Morocco). While they were supposed to return to France with a flight scheduled for 7:55 p.m., the Rhone native and her friend were informed at 6:11 p.m. that there would be no plane.

While easyJet claims to have taken care of the passengers, Florence has a completely different story. The two women had to face real hassles finding accommodation for the night and finding a new flight to Lyon Saint-Exupéry airport.

They are told that the flight is postponed until the next morning… but no

“After reading this email, we went to the boarding gate initially planned as indicated to us by a person at the airport. From that moment on, there were several passengers waiting for information but no one came,” she tells us.

Florence then questioned a man presented as “a so-called manager”. “The latter told me assured that easyJet would take care of us for the hotel and that there was no need to book other tickets, the flight was just postponed to the next morning.”

“Every passenger had to fend for themselves”

Finally, they had to go through customs again, then they had no one left to turn to“Each passenger had to find somewhere to stay and find return tickets,” Florence assures us.

For her part, she found a flight from Marrakech to Lyon for this Tuesday, September 17 at 5:35 p.m., with an arrival at 11:55 p.m. in Lyon and a stopover in Madrid. “I know that others only had tickets for Wednesday, September 18, others left for Casablanca by taxi to take another flight…”

“We have not had a single contact with easyJet”

Florence explains that she “unfortunately did not have a single contact with easyJet”. “We are fully aware that problems can arise on low-cost flights, however, a minimum of support and communication would have been appreciated…”

Florence also mentions a significant impact, whether in terms of finances, family and professional organization. “The communications department ofeasyJet would have done better to communicate with passengers injured parties rather than to the press.”

EasyJet told our editorial team that it had done everything “possible to limit the impact of the cancellation on our customers, by informing them directly of the possibility of making a new reservation or receiving a voucher or a refund via the contact details provided when booking.”

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