The toilets of Starbucks cafes will now be exclusively reserved for customers, according to the new code of conduct announced on Monday.
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Starbucks is thus putting an end to its policy which allowed anyone to frequent its cafes and use its toilets without making a purchase.
-The new rule, in effect at all Starbucks locations in North America, would be part of an effort to improve the coffee shop experience and deter homeless and non-paying consumers from entering businesses just to take shelter or use the toilet, according to CNN.
The new code of conduct is part of a strategy by Starbucks CEO Brian Niccol to attract customers, increase declining sales and improve the work environment.
Starbucks’ “open door” policy reportedly began in 2018 after the arrest of two black men at a Philadelphia coffee shop. The incident captured on surveillance cameras turned into a public relations disaster for the company, reports CNN.
