the essential
After several consumer reports, the fashion and cosmetics influencer “Bymounamour”, whose company is based in Haute-Garonne, has just been fined 50,000 euros.
“I strongly advise against it!!! I confirm the scam – don't be fooled like me! More than 6 months since my order was placed and customer service is just asking me for a little more patience because there was supposedly a technical problem. She fled to Dubai with her family because she knew that people would want to kill her in France after countless scams. This is one of the testimonies posted on the review sites concerning that of “Bymounamour”.
This influencer, who sells clothes and cosmetics “made in Senegal”, has just been fined €50,000 by the Departmental Directorate for the Protection of Populations of Haute-Garonne. Last July, she left Toulouse for Dubai, like many influencers. This is the period when many customers begin to criticize Hadja Diaby, who has a community on Instagram of more than 95,000 followers, for not delivering its products.
“You’re going to pay back every penny.”
“Order placed in April, still nothing received mid-December […] I'm not going to give up. Scammer, next step: justice. And you're going to pay back every penny you stole,” says another unhappy customer on the review site Trustpilot, which has many reviews. “Horrible, a scam, I never received my order but they refuse to refund” .
“Following numerous reports from consumers on the Signal Conso platform, Competition, Consumer Affairs and Fraud Control agents from the Departmental Directorate for the Protection of Populations of Haute-Garonne investigated the commercial practices of an influencer in 2023. At the end of the investigations, several shortcomings detrimental to consumers were noted. The Departmental Directorate for the Protection of Populations of Haute-Garonne therefore decided to impose an administrative fine of a total amount of. €50,000 against the said company,” said a press release.
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Among the criticisms, there is notably the “failure to make available, in a readable and understandable manner, information relating to the exercise of the right of withdrawal prior to the conclusion of a distance sales contract” or even “failure to communication to the consumer of the contact details of the mediator(s) to whom they report.
State services also deplore a “non-compliance with the professional's obligation to inform the consumer of the possibility of registering on the list opposing telephone canvassing” or even “non-performance, in the time limit, of measures ordered within the framework of an administrative injunction”.
In April 2024, on social networks, she responded to her detractors, “childishness” she said. “I have a company that is doing very well. Is this kind of attack going to solve the problem? People confuse late orders with theft and scam. I can't argue with these people . Write to after-sales service, it takes time but it responds.
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