“We can no longer place orders”: 150 dealers forced to return to paper contracts due to cyberattack

“We can no longer place orders”: 150 dealers forced to return to paper contracts due to cyberattack
“We can no longer place orders”: 150 dealers forced to return to paper contracts due to cyberattack

As the National Holiday approaches, nearly one in five dealers must return to paper to draw up their contracts because their sales software supplier CDK has just been the victim of a cyberattack, we have learned The newspaper.

“It stops us from working. We depend on these tools. We can no longer place orders. It’s still blocked,” denounced Friday to Newspaper a North Shore employee at the end of her patience, who does not have authorization to speak to the media. BMW dealers would be particularly affected, according to initial observations from the Newspaper in the field.

“We do not know what the recovery plan for CDK systems will be. For the moment, the dealers who use them are making paper contracts to be able to serve their customers,” confirms Ian P. Sam Yue Chi, CEO of the Corporation des Concessionaires Automobiles du Québec (CCAQ).

CDK is headquartered in Austin, Texas. More than 15,000 dealers use its services. The company has several offices in the United States and two branches in India. Its CEO is Brian MacDonald, previously at Dell and General Motors (GM).

Last Tuesday, CDK said it was the victim of a cyberattack forcing the shutdown of its systems and the next day, another incident, report analysts from the National Bank (BN), who commented on the act of piracy in a financial note.

Stock market fall

They deplore that the shares of the parent company, Brookfield Business Partners (BBU), have fallen by 7% since the computer attack.

According to these analysts, the stock reacted “excessively to a cyberattack against CDK, one of the Brookfield Business Partners portfolio companies.”

How many Quebecers are affected by the cyber incident? What data is compromised? CDK did not respond to questions from Newspaper at the time of writing these lines.

At the Commission for Access to Information (CAI), it is indicated that no file was found “concerning a declaration of confidentiality incident in the name of the company”, but that it is possible “that a company uses a NEQ in a declaration without mentioning a specific name.

Highlights

Brookfield Business Partners (BBU) purchased CDK for $11 billion two years ago.

-With Sylvain Larocque

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