QualityDay: Congolese companies increasingly committed to a quality approach

QualityDay: Congolese companies increasingly committed to a quality approach
QualityDay: Congolese companies increasingly committed to a quality approach

Considered as a global process for optimizing a company’s commercial competitiveness and working conditions, the quality approach is based on an internal diagnosis and the definition of customer satisfaction objectives. The rule is applicable in public services. Unlike other development strategies, according to Patrice Passy, ​​president of the University of African Knowledge platform, quality strengthens the performance and reputation of the company.

The platform, at the initiative of the Exchange Day, intends to create a dynamic around quality and performance in business, to promote the concept through models of success. “ The quality and performance of departmental companies » is the theme of the 2024 edition of QualityDay. The citizens’ initiative allowed experts, business and public establishment leaders to share their experiences and discover best practices. “ Let’s take advantage of this day to enrich our knowledge, change ideas and leave with concrete tools to improve the quality and performance of our companies », Launched Patrice Passy.

During the discussions in panels and workshops, the debates focused on the quality criteria, the stages of the quality approach, and the advantages for the company. For François Cernejeski, the general director of Radisson Blu, quality is first and foremost the transmission of know-how within the entity. The success of the hotel chain is due, according to him, to the ability to satisfy the customer through innovative communication tools, KPIs and PMPs linked to market control, the Corporate Social Responsibility policy and continuing training. Staff…

The QualityDay is also an opportunity to take stock of quality and progress in terms of appropriation and implementation of quality in public services. The Ngoyo hospital, in Pointe-Noire, is cited as an example of a quality approach in public services. Efforts are being made to try to consolidate the quality of reception, access to hospital rooms and care in this hospital, welcomed the Departmental Director of Health of Pointe-Noire, Dr Aubière Victoire Kimpamboudi.

-

-

PREV Economy: the big leap into the unknown? in replay
NEXT Incidents at Boeing: the boss recognizes a “manufacturing defect” and admits the “seriousness” of the situation