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E-commerce continues to be one of the highlights of Vietnam’s digital economic development.
Photo: CTV/CVN

Many localities also help businesses bring their goods onto trading platforms. However, there are some shortcomings in online transactions such as fake transaction platforms, ban on co-verification when receiving goods,… So the government needs tougher sanctions to address them.

According to statistics from the Ministry of Industry and Trade, e-commerce continues to be one of the highlights of Vietnam’s digital economic development, with revenue reaching USD 20.5 billion in 2023, an increase by around USD 4 billion (around 25%) compared to 2022.

According to the 2023 Global Online Retail Market Report and 2024 Forecast by Metric (electronic data platform), business and consumer (B2C) e-commerce revenue in 2023 reached nearly 500,000 billion VND (19.6 billion USD) and nearly 650,000 billion VND is expected this year.

According to experts, the strong development of new forms of shopping such as direct sales and multi-channel sales is generating significant revenue for e-commerce platforms.
Photo: VNA/CVN

Experts also point out that the strong development of new forms of shopping such as direct sales and multi-channel sales generate significant revenue for e-commerce platforms. However, due to the convenience and profits that e-commerce brings, many malicious actors have taken advantage of consumer trust and policy gaps to sell low-quality products and already protected fake labels in Vietnam and around the world .

Lê Van Thai, a technology product trading specialist, said he often goes to e-commerce sites to search for product information and detects counterfeit products on a large scale, mainly focusing on expensive orders such as technology products.

According to Tran Huu Linh, Director General of the General Department of Market Management (Ministry of Industry and Trade), his establishment regularly receives feedback from businesses that counterfeit products are widely sold on electronic platforms.

In order to prevent violations, Linh said it is necessary to have appropriate human resources, tools and methods.

The Department of Electronic Commerce and Digital Economy recommends that consumers purchase products only from websites registered or notified to the Ministry of Industry and Commerce. When purchasing goods via social media, they must comply with the regulations (Consumer Obligations) in Article 9 of the Consumer Rights Protection Act 2010 such as checking the goods before receiving them; consume goods and services whose origin is clear and inform relevant government agencies, organizations and individuals in the event of detection of goods or services that do not meet safety standards, cause harm to health and consumer goods.

VNA/CVN

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