“We need to contextualize more”: energy suppliers unhappy with Creg’s communication

“We need to contextualize more”: energy suppliers unhappy with Creg’s communication
“We need to contextualize more”: energy suppliers unhappy with Creg’s communication

La Febeg, the federation which brings together the main energy suppliers, is unhappy with the latest communication from the federal energy regulator relating to gas and electricity prices in Belgium. Febeg expresses doubts about the figures put forward and mentions a lack of nuance.

Creg has launched a new awareness campaign aimed at encouraging consumers to use its “Creg Scan”, a tool which allows them to check whether their current contract remains advantageous compared to the latest offers on the market. According to recent calculations by the regulator, 1.2 million Belgian households overpay 1,000 euros per year for their electricity and gas.

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More context

On the supplier side, we express doubts about the methodology used by Creg, in particular believing that we are comparing “apples and pears”.

An energy contract is not just a price, says Febeg. One consumer will want the security of a fixed contract while another will prefer a formula with a variable price. “We need to contextualize more. We must accept that the market has become more complex than before,” underlines Marc Van den Bosch, manager at Febeg, for whom this diversity is not taken into account in Creg’s communication.

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Severance compensation

While Creg supports the idea of ​​integrating a QR code into the invoice which would allow the consumer to directly access the applicable rate sheet, which would further facilitate comparison with market rates, Febeg is not there. favorable, as energy suppliers already use QR codes for other purposes, including bill payments.

Febeg takes the opportunity to reiterate its request for a reintroduction of termination compensation, following the reasoning that, for fixed contracts, the risk linked to the price rests entirely on the supplier. This is held for the entire duration of the contract while the consumer is free to change supplier at any time. The risk premium on a fixed contract is therefore higher.

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