This new specialized language model stands out for its industry-leading speed and accuracy for extracting order data.
Lyon, September 9, 2024 — Esker, the leading cloud platform for AI-driven process automation solutions for finance, procurement and customer service, announces the launch of “ Synergy Transformer “, the latest version of its innovative AI technology, ” Esker Synergy AI “. Designed to automate the processing of customer orders by extracting their data regardless of the digital medium (pdf, scan, image, fax), ” Synergy Transformer » sets a new record for speed and accuracy. This custom language model leverages the underlying technology of generative AI (Transformer) by relying on training data specifically tailored to the subtleties of customer orders, thus ensuring data extraction that is accurate, fast and resource-efficient.
« Synergy Transformer » demonstrates Esker’s commitment to fostering a win-win growth ecosystem. Through AI automation, this solution frees up employees, including customer service and sales administration, who perform repetitive and error-prone manual tasks such as order data entry. This allows teams to focus on higher-value activities such as direct customer contact. At the same time, customers benefit from increased responsiveness, without requiring any changes to the way they submit their orders.
Designed specifically for this use case, “ Synergy Transformer » excels at quickly extracting large amounts of data from commands, outperforming language models like ChatGPT 4 that have a more general-purpose approach. Integrated into Esker’s suite of solutions, « Synergy Transformer » enables organizations to equip their teams with advanced AI capabilities, without requiring significant investments of time or resources to research, evaluate, test and adjust alternative models.
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Although earlier versions of ” Synergy » were already performing at a high level, this new update brings significant improvements. Customers will see an increase in accuracy of up to 6% compared to the previous version, bringing the recognition rate to over 92%. In addition, the reduced size of the technology « Synergy » makes it more sustainable and resource-efficient, providing a more efficient and environmentally friendly solution.
“JI am extremely excited to see Synergy Transformer AI now available to our customers. This new feature automates error-prone order data entry, further freeing users to focus on strategic priorities. At Esker, we are constantly listening to our customers and looking for new opportunities to improve our solutions and deliver even more value through AI. The integration of Synergy Transformer into our solution suite represents a significant step forward in this ongoing mission.” Aurélien Coq, Product Manager at Esker.
Thanks to the launch of ” Synergy Transformer “, Esker is strengthening its leadership position in applying advanced AI technologies to address real-world business challenges. The benefits of this innovation apply not only to customer service and sales teams, but also to executives and operational managers within organizations.
This new feature continues Esker’s tradition of innovation in AI for order processing, and is a continuation of the 2018 launch of the facial recognition system “ Synergy Shared Network » which identifies the corresponding document models and the language model « Synergy Neural Network » for data extraction, launched in 2019. This latest advancement reaffirms Esker’s commitment to pushing the boundaries of AI to optimize business processes.
To learn more about the solution “ Synergy Transformer » from Esker and the order processing automation solution, go HERE.
Aboutthanks
As a global leader in Source-to-Pay and Order-to-Cash automation solutions, Esker empowers companies’ finance, procurement and customer service departments by strengthening inter-company cooperation. The Esker cloud platform enables a virtuous ecosystem to be created with customers and suppliers.
Integrating Artificial Intelligence (AI) technologies, Esker’s solutions enable companies to gain productivity, improve visibility into their activities, while strengthening collaboration with their customers, suppliers and employees.
A French ETI headquartered in Lyon, Esker is present in Europe, North America, Asia/Pacific and South America. Listed on Euronext Growth in Paris (ISIN code FR0000035818), the company generated revenues of €178.6 million in 2023, more than 2/3 of which were international.
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