60 million consumers reveals the trick to no longer have spending with the adblue

60 million consumers reveals the trick to no longer have spending with the adblue


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The Magazine 60 million consumers announces great news! This concerns motorists who have diesel vehicles with the AdBlue system. Many of them encounter various problems. And in particular leaks and pump breakdowns. What relieve the portfolio of the people in question!

A relief for many motorists, according to 60 million consumers !

The problem of the adblue and the failures noted on diesel cars of the brands of the Stellantis group have been known for several years. The disturbing defect affects thousands of diesel vehicles registered from 2015, which use the AdBlue.

Note that the group Stellantis produces 14 brands including Citroën, Fiat, Peugeot and Opel. Compulsory on vehicles since 2025, the AdBlue is an additive based on urea that the group has designed to reduce nitrogen oxide emissions and comply with the limits that environmental regulations require.

The defect affects the whole of the Adblue tank system, which includes the tank itself, the pump and the control unit. The dysfunction manifests itself by the lighting of the light, even if the tank is not empty.

The solution to the problem is not simple. Indeed, it is necessary to replace the entire tank. If the driver ignores the warning, the vehicle will stop starting after a number of kilometers.

In the majority of cases these are owners who supported the cost of replacementin part or in whole. A problem that has now found thanks to the eyes of Stellantis, announces us 60 million consumers.

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Indeed, 60 million consumers announces that the owners will no longer have the obligation to pay money for repairing their vehicle.

Over 2. 000 euros in less than two years

The magazine also mentioned the case of a motorist, Hélène. Indeed, the latter had to replace its Adblue tank repeatedly. Which cost him Over 2. 000 euros in less than two years. During its latest technical control, a new problem has come up again.

The customer service of the brand of his vehicle, first did not provide any solution. But when Hylene announced to him that she had contacted 60 million consumershis interlocutor reacted.

The brand then told him that “If during the diagnosis, the problem comes from the AD reservoir. Blue, Hélène will have nothing to pay. “, reports 60 million consumers.

Obviously, put pressure on the manufacturer of the vehicle would bear fruit! And for those who undergo problems with the adblue system of their vehicle, this is good news. Customers of Peugeot and Citroën will finally see the end of the tunnel? Maybe not explained 60 million consumers.

“In Italy, the commitments made by the manufacturer in 2023 had only a limited scope”, explains 60 million consumers.

Indeed, as the magazine indicates, following the many breakdowns that the system has generated, the association of Italian consumer Altroconsumo had carried out in 2022 a report to the Italian competition authority (Authority at Guarantor Concorrenza e del Mercato. For the association, justice must be done to consumers. Manufacturers must reimburse repairs relating to adblue dysfunctions.

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60 million consumers gives you the address of the site in question

Stellantis then made the commitment, in 2023, to reimburse the Italian drivers. And, on December 20, 2024, the cooperation network in terms of consumer protection (CP C) has managed to obtain commitments From the automotive giant before the European Commission. A reimbursement platform has therefore emerged

“We continue to receive reports from motorists who do not receive the planned amounts”however explained Bianca Luongo, lawyer in charge of complaints and public affairs at Altroconsumo.

How to do, then, to take advantage of this system in force since mid-January? According to 60 million consumers, The address in question is: stellantis -support.com/v2/. This site therefore allows drivers to quickly estimate their compensation by entering the characteristics of their vehicle.

In addition, those who have already received a less favorable reimbursement since January 1, 2021 will be able to request an adjustment. They will then benefit from a compensatory supplement.

Source : 60 million consumers (29/01/2025)

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