In the future, SBB will again inform customers using the expression “personal accident” to designate suicides or accidents. In the name of transparency, the company renounces the generic term of “event linked to an external cause”. Used for a year, this formulation has not proven itself, consider SBB.
Accidents of people are heavy with suffering for those concerned, for relatives and for survivors, writes the company on Monday. They are heavy with consequences on rail traffic too. Accidents of people are not always suicides, but they are often.
Over the past ten years, until the summer of 2024, SBB have informed of the “person accident” reason only in trains and stations directly concerned. No reason has been indicated in the online schedule, nor on other information channels. This has caused more and more negative questions and reactions.
SBBs have therefore decided to inform uniform and transparent about people’s accidents, an expression that will be used on all their channels from June 4, 2025.
ats/fgn
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