Airports – and therefore flights – have not escaped the impact from the blackouts across Spain and Portugal.
Many of you have written in to us about problems across the two countries, with flights due to bring you home now delayed or cancelled.
We’ve caught up with consumer rights expert Helen Dewdney, who runs the Complaining Cow website.
The bad news is, passengers will generally not be entitled to compensation on this occasion as this would be considered an extraordinary circumstance, she told us.
But the airline must still “look after you”.
“It must provide food, drinks and access to communications, in the unlikely event you don’t have a mobile phone, or it’s not charged,” she added.
“You are entitled to this if you are delayed more than two hours on short haul, three hours on medium and four on long haul.”
Overnight delays should mean the airline must provide you with a hotel and travel to and from there – that doesn’t change even if the circumstances are beyond the airline’s control.
“But given the advice to stay at home and the fact that you won’t be able to get anything at the airport, this is problematic for them to abide by the rules,” she said.
“However, if you are in the UK waiting to fly then they should be able to abide by the rules.”
Once your flight is delayed by more than five hours, and you no longer want to travel, then you are entitled to a refund, she added.
You can also check the Civil Aviation Authority for more information.
Related news :